Frequently Asked Questions
What ingredients do you use to make your candles?
We use 100% soy wax and natural fragrance oils that are phthalate and paraben free. Our wicks are also 100% cotton!
Do you ship worldwide?
Yes, we do! During check out, you will be able to enter the shipping address and choose your preferred choice of freight.
How soon after I place my order do you ship?
We will process and ship out your order within 1-3 business days! Please note that there may be delays with USPS due to COVID-19 that is out of our control.
What method of payment do you accept?
We accept all major bank cards, PayPal, Apple Pay and Google Pay.
Do you offer wholesale or bulk orders for resell or weddings/corporate events/birthday parties/baby shower, etc?
Yes! Contact us at email@example.com or fill out the form here and we'll be in touch. We offer the ability to customize too!
Do you accept returns?
At this time, due to COVID-19, we are unable to accept returns. Please contact us at firstname.lastname@example.org if you have any questions.
What about damaged items?
If you received a damaged item, please send us an email at email@example.com along with photos of the damaged item and packaging box (the way it arrived if possible).
Do you have an ambassador program?
Not yet but we are working on something soon!
How come I can't really smell anything when burning a candle?
We try our best to ensure the best quality candles and while we inspect and test every batch we make, some things are out of our control. Everyone has different sensitivity in senses -- some individuals may be able to smell even the lightest of fragrance while others are unable to pick the scent up. Unfortunately, due to this widely varying range of perception, we cannot create a product that is a one-size-fits-all no matter how much we wish we can.
In addition, the size of the room you are using the candle in will play a big part. If your room is bigger (high ceilings too), then depending on your size of candle, it may or may not fill up the room.
Will you accept my old jars?
We are in the process of researching and creating a recycling program, stay tuned!